“The true measure of the value of any business leader and manager is performance.” – Brian Tracy
Walk into an organization, take a look. You are in the working atmosphere where you will see the employees sitting in the chairs by their desks with computers, busying themselves in their usual tasks and issues in relation to the organization. In one corner, there is an independent well-furnished room, with two or more telephones on the big aristocratic table and a tip-top secretary sitting in a cabin in front of the room for timely assistance. The well-dressed man inside the room is the manager who might be busy either on phone holding receivers in his both hands or having visitors.
The snapshot you will have got will let you think for a moment that he seems to be doing nothing in particular – yet -such a display of great splendor! You have yet again to have a glance at him – you’ll have noticed then – indeed- he is the busiest person. Rather, he looks to be the most concerned about work and various activities – That is clearly apparent at his face. Of course, the manager is the busiest person as he is supposed to manage quite a lot of roles in the organization.
Untrue lies the sense in the notion that reveals that manager does not do anything by himself. In reality, he is a key-person to the organization. The foremost role he performs is essentially to deal with people and organizational resources in a way that produces desired results while performing his tasks in an organized and capable manner. His significance to the organization lies in the fact that he creates the skilful and balanced movement of diverse activities of the organization. He sets up better coordination among employees with the optimized utilization of resources in order that he can fulfill the predetermined goals of the organization.
Indeed, a talented manager is a true exponent to the entire organizational development. He is a dynamic leader of his team to lead it – not to be led by it. He directs the employees towards the obtainment of organizational objectives. He is a good spokesperson to guide and inspire his subordinates as to how they should be working efficiently and effectively. It is he who supervises all the related activities of his subordinates while executing his duties in the capacity of a symbolic position in the organization, acting as a person in command. He holds such position that entails the need of passing orders to his subordinates and ensures time and again whether the tasks are being carried out in accordance with the planned way. He is a friend as he keeps good relationship with his subordinates and others in relation to the organizational activities. As an intermediary, he collects the information from the subordinates and transmits to the top management, the desired parties, relevant people as and when needed. He keeps the functioning state of the organization under his constant review and presents the necessary information to the board of directors periodically so as to let them know the progress as well as the current position of the business. He is the controller – the fact that how significant position he holds lies in the aspect that he is supposed to be an important figure to monitor what goes on in the organization. He handles interruptions arising from the various unpredicted events or the events that are beyond control. Considering the need and essence of the various activities that they may not get disrupted, he needs to allocate the resources so as to smoothen the work flow. He has unique artistic talent to deal with the people of varying temperaments and attitudes as he knows how best he can transmit his thoughts to others based on his intelligently vivacious and sparkling conversation in every situation. He is a philosopher to establish beneficial policies for the improvement and prosperity of the organization.
A manager has a fellow feeling, an awareness of having interests in common with others and feeling sympathy for the people who work for him. He is supposed to give adequate attention towards the tasks rendered by his staff. He needs to review the reports, manuscripts presented by various officials concerning their own fields while appreciating them for their invaluable assistance and enhancing the competencies and morale among them. He provides the opportunities to the employees who are deserving of advancements in their careers. As it goes in the words of H.S.M.Burns, “A good Manager is a man who isn’t worried about his own career but rather the careers of those who work for him.”
A true manager thinks in the most constructive terms in order to uplift the organization. He solves the problems prudently and crosses the hurdles with sagacity and courage. There is no substitute of a talented manger to the organization as he is an exceptionally gifted and qualified individual. He has thorough knowledge of human life and nature. He is a man of rare organic sensibility, of sound commonsense and awareness, of understanding, of clear thinking. He is a man of actions whose merit is the passion for work and who is decisive to find solutions to the existing problems; who is goal-oriented to motivate others; whose dealings are fair to have strong relationships; whose demeanor is good to build up personalities and ethical standards of his subordinates; who is a leader to lead his team towards defined objectives; who is capable to perform his tasks in the most effective and efficient manner; his thinking is positive that he strives to heighten positive attitude among his followers. It must be he who has balanced and unbiased outlook to deal with his people with accurate perception, whose morale is high to boost employee morale in the workplace- It is the manager to whom goes the overall credit of organizational success.
It is said that the manager does not wait for future but he makes the future. He does so with the intention of total organizational development in terms of high competencies of his people and improved productivity. A personally faithful manager has the quality of possessing and steadfastly adhering to high moral principles and professional conduct. He is committed to his duties with persistent efforts and integrity. He trains and supervises and builds the personalities of his people while suggesting such yardsticks through which the intrinsic excellence of their overall performance can be measured. It is he due to whom an unalloyed pleasure of the impressive achievements of unceasing total organizational success is attained. It is the manager by whom it is turned out to be true genuinely what has been pointed out by Appley Lawrence, “Management is the development of people and not the direction of things.”
To conclude, management is a universal process growing its importance immensely while accomplishing its objectives in terms of economic, social, human and management itself; the managerial activity is the essential concomitant to the successful organization and the managers are such rare breed of individuals who possess the capability and courage to accept the challenges of carrying out that activity. Thus, in view of the above duties and responsibilities and qualities of a manager, it may be understood that the job of a manager is not as easy as it may seem, but such a skill which is acquired after hard and prolonged labor. It is an unraveled activity – an act of persisting and surviving even in the face of difficulties. Such a role is the role of manager that can bring the activities to successful conclusion by a person whose knowledge is strong, who has great perception and essential wisdom and experience and skills and far reaching ideas. A manager by his massive commonsense, by his easy and graceful conversational style is eminently fitted for the task of manager. So, a manager is the most expert of human resources and important to business success.
K. A. Fareed (Fareed Siddiqui)
Writer, Trainer, Author, Blogger, Software Developer
BBA, MBA-Finance, MPhil-Financial Management, (MSc-Software Engineering)
Post Graduate Diploma in Computer Applications and Programming
Certificate course in English language proficiency
Level 1 – Leadership and Management ILM – UK
Individual Member of Institute of Management Consultants of India